Returns & Exchanges

We want you to love your Lucia sleepwear. Here's our simple returns and exchange policy.

The Lucia Fit Guarantee

If the fit isn't quite right, we've got you covered. Exchanges are free on full-priced orders — including orders using a first-time discount code. We send a prepaid return label, and your new size or style goes back out via Express Post — on us.

The Lucia Fit Guarantee covers one free exchange per order. Further exchanges on the same order are subject to the $10 return shipping fee.

Bundle & Save Returns

Items purchased as part of a Bundle & Save offer (e.g. Buy 2, Get $40 Off) are eligible for store credit only — no refunds, no exchanges. Return shipping is at your own cost.

Refunds & Store Credit

• Full-priced items (including sign-up discount orders): refund, store credit, or a Fit Guarantee exchange
• Sale items: store credit only. No refunds.
• Bundle offers (e.g. Buy 2, Get $40 Off): store credit only. No exchanges, no refunds.
• International orders: store credit only.
• Gift cards: non-refundable. Orders paid with gift cards: exchange or store credit only.

The Fine Print on Refunds

A $10 return shipping fee applies and is deducted from your refund. This fee doesn't apply to Lucia Fit Guarantee exchanges on full-priced orders.

Conditions

Your item must be:

• Unworn, unwashed, with tags attached
• Folded neatly, with the drawstring bag and scrunchie included
• Started within 14 days of receiving your order
• Posted back within 3 business days of approval

Items returned worn, damaged, or missing tags, bag, scrunchie, or packaging won't be accepted. All returns must go through our [Returns Portal] — we can't process anything sent outside it.

How to Start a Return or Exchange

1. Head to our [Returns Portal].
2. Choose refund, exchange, or store credit.
3. Follow the instructions provided — including where to post your item.

What Happens Next

• Exchanges: sent via Express Post, free under the Lucia Fit Guarantee, once we receive your return.
• Refunds: processed to your original payment method within 2–3 business days, minus the $10 fee.
• Store credit: a unique code, sent by email.

Faulty or Incorrect Items

We're sorry. Occasionally we — or our Bali sewing team — get something wrong.

Email hello@luciathelabel.com.au with a photo. We'll sort a refund or exchange and cover all postage.

A Few More Things

• Returns sent back to us due to an incorrect address at checkout: a $10 re-delivery fee applies.
• Return-to-sender items are issued store credit, not a refund, minus postage.
• Rejected returns (items that don't meet our conditions) are sent back to you at your cost.
• AfterPay refunds are updated directly in your AfterPay account.
• Exchanged orders are only eligible for store credit if returned again — not a refund.

Questions? Email hello@luciathelabel.com.au.